Returns and Refunds Policy
Our returns policy is as follows:
- You may cancel a Contract for any reason within fourteen (14) days from your receipt of the goods. In this case you will receive a full refund of the Price paid for the goods subject to compliance with our refunds policy.
- In order to cancel a Contract, you must inform us by email or telephone (stating the reason for returning the goods) Once instructed by us please return the goods in the same condition in which you received them, unused and in their original packaging together with the original invoice at your own cost and risk within fourteen (14) days from your receipt of the goods.
- You have a legal obligation to take reasonable care of the goods while they are in your possession and should send the goods back via recorded delivery to us at The Novium Museum, Tower Street, Chichester, West Sussex PO19 1QH so that you have proof of postage, as we cannot accept responsibility for goods that are lost or damaged in transit. If you fail to comply with your obligation to return the goods in the same condition in which you received them, any refund will be at our discretion.
- If you do not return the goods within the timescales above, you will be deemed to have accepted the goods and will not be entitled to a refund.
Nothing contained in these terms and conditions affects your statutory rights.
Refunds/Defective or Missing Goods
If you return goods to us because you have cancelled the Contract (in accordance with clause 8), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of our receipt of the returned goods. In this case, we will refund the Price of the goods in full (excluding postage costs) to the card used for the original transaction.
If you wish to obtain a refund because the goods are defective, the goods must be returned to us in the same condition in which you received them within twenty-eight (28) days from the receipt of the goods. We will examine the returned goods and will notify you whether we agree the goods are defective via e-mail within a reasonable period of time. If we agree that the goods are defective, we will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via e-mail that you were entitled to a refund and we will refund the delivery charges for sending the goods to you and the cost incurred by you in returning the defective goods to us as well as the Price.
If a product is missing from your order you must contact us by telephone or email within 36 hours of receipt of the goods.