Terms and Conditions

Novium Museum Online Shop Terms and Conditions

Important Notice:

The following terms will apply to any order you place with us and if you find yourself unable to agree to them then you must not use our ordering service and should not complete the online order process. By completing the order process you signify your agreement to be bound by these terms.


Registered Address:

The Novium Museum

Tower Street


West Sussex

PO19 1QH


Telephone: 01243 775888

You can contact us by phone from 10am - 4pm Tuesday – Saturday.  A voicemail service is available to take your message outside these times.

VAT NUMBER 193548138

The Novium Museum is part of Chichester District Council. All profits made from your purchases helps fund the running, collection and care of the Novium Museum, which is free for all to enter. By shopping with us today, you are helping support everything that we do.


We invite you to place an order with us for the goods (the "Products") described on this website (the "Order") but we reserve the right to refuse to accept your Order. We may choose to exercise this right of refusal if, for example, you have provided incomplete or inaccurate details, there has been a change in pricing structure, or we are unable to deliver the Products at the times required.

If we accept the Order, we will notify acceptance to you by online electronic means ("Confirmation") to the email address you have given to us on ordering. The Order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days of the date we sent the Confirmation. A legally binding contract will be formed between us at the time of sending the Confirmation.

All goods offered on this website are subject to availability. If we are out of stock we will inform you by e-mail to the email address you have provided to us and offer you a new delivery date or a full refund within 30 days.


 The prices payable for the goods are the prices set out on our website at the time that you place an order (the “Price”). The Price is quoted in £ (pounds sterling) and is inclusive of VAT but does not include our charges for delivery of the goods which will be charged at the rates applicable at the date you place your order.

We endeavour to ensure that all prices on our website are accurate. If, however, there is a pricing error we will inform you by e-mail and:

  1. where the correct price is lower, refund the difference;
  2. where the correct price is higher, you will have the option of:
    1. cancelling the order and we will offer you a refund; or
    2. confirming the order at the correct price.

The Order is deemed to be cancelled if you do not reconfirm your Order within 7 days of us sending our notice to you of the change in Price.

We have no obligation to supply goods to you at the incorrect price.

The Price together with the applicable delivery charge will be payable by you at the time your order for goods is placed.

Payment can be made online using any of the following debit or credit cards: Mastercard, Visa, Visa Delta, Visa Electron and Visa Purchasing. Payment is made via the Realax payment gateway.  


Ownership of the goods will pass to you when the goods have been delivered to you. The goods will not be dispatched until we have received payment in full cleared funds of the Price, together with any delivery charges payable by you. Risk of damage or loss of goods will pass to you at the time when the goods have been delivered to you.


Our returns policy is as follows:

  1. You may cancel a Contract for any reason within fourteen (14) days from your receipt of the goods. In this case you will receive a full refund of the Price paid for the goods subject to compliance with our refunds policy.
  2. In order to cancel a Contract, you must inform us by email or telephone (stating the reason for returning the goods) Once instructed by us please return the goods in the same condition in which you received them, unused and in their original packaging together with the original invoice at your own cost and risk within fourteen (14) days from your receipt of the goods.
  3. You have a legal obligation to take reasonable care of the goods while they are in your possession and should send the goods back via recorded delivery to us at The Novium Museum, Tower Street, Chichester, West Sussex PO19 1QH so that you have proof of postage, as we cannot accept responsibility for goods that are lost or damaged in transit. If you fail to comply with your obligation to return the goods in the same condition in which you received them, any refund will be at our discretion.
  4. If you do not return the goods within the timescales above, you will be deemed to have accepted the goods and will not be entitled to a refund.

Nothing contained in these terms and conditions affects your statutory rights.

Refunds/Defective or Missing Goods

If you return goods to us because you have cancelled the Contract (in accordance with clause 8), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of our receipt of the returned goods. In this case, we will refund the Price of the goods in full (excluding postage costs) to the card used for the original transaction.

If you wish to obtain a refund because the goods are defective, the goods must be returned to us in the same condition in which you received them within twenty-eight (28) days from the receipt of the goods. We will examine the returned goods and will notify you whether we agree the goods are defective via e-mail within a reasonable period of time. If we agree that the goods are defective, we will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via e-mail that you were entitled to a refund and we will refund the delivery charges for sending the goods to you and the cost incurred by you in returning the defective goods to us as well as the Price.

If a product is missing from your order you must contact us by telephone or email within 36 hours of receipt of the goods.

Security and Privacy

We use Realex payment gateway to process transactions via our Shopify site. Realex protects your financial information with industry leading security and fraud protect systems. We do not store credit card details nor do we share customer details passed to us via our website to third parties.

Limitation of Liability

Nothing in any of these conditions:

  1. limits our liability under part 1 of the Consumer Protection Act 1987 or for death or personal injury caused by our negligence; or
  2. affects your rights under Sections 12 to 15 of the Sale of Goods Act 1979 (as amended) or any other statutory rights which you have as a consumer.

We shall not be liable to you for:

  1. any statement made (unless fraudulent); or
  2. any indirect, special or consequential loss, costs or expense arising out of or in connection with the supply of the goods.

Save in respect of death or personal injury caused by our negligence, our entire liability under or in connection with the Contract shall not in any event exceed the Price.

Events outside our Control

If we are unable to perform any of our obligations under the Contract by reason of any event or circumstances beyond our control including, for example, non-availability of materials or other items from our suppliers, such failure shall not be regarded as a breach of our obligations and/or the Contract until such time (if any) as we are able to perform such obligations.


Without prejudice to any other rights which may be available to you whether under these conditions or at law, if you breach any of the provisions of the Contract. We shall have the right to terminate the Contract on giving you written notice.

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior arrangement, understanding or arrangement between us, whether oral or in writing.

We and you each acknowledge that, in entering into a Contract, neither of us nor you has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us and you prior to such Contract except as expressly stated in these terms and conditions.

Right to Vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the terms and conditions in force at the time that you order goods from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven (7) working days of receipt by you of the goods).

Rights of Third Parties

Neither we nor you intend that any of these conditions should be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise, by any person who is not a party to the Contract.

 Governing Law and Jurisdiction

These conditions and the Contract shall be governed by and construed in accordance with the laws of England and Wales.

If any of these conditions (or part thereof) is held by any court or other competent authority to be invalid, void or unenforceable it shall be deleted and the remaining conditions shall continue in full force and effect and if necessary be amended so far as may be required to give effect to these conditions.

Comments or Complaints

If you have any questions, comments or complaints contact us by e-mail at thenovium@chichester.gov.uk or telephone us on 01243 775888.


Shipping Policy

Shipping will be made to the address supplied by you on the completed order form.

We ship to all addresses in the UK. Note, at this point we do not ship internationally.

We will endeavour to deliver to you as follows:

  1. For delivery to a UK address, within seven (10) Working Days (i.e. Monday to Friday, excluding weekends and UK public holidays) after you place your order;
  2. We will endeavour to ensure dispatch of any items within three working days of receipt of your order.

Any delivery dates provided by us will be estimates only and you will not be entitled to refuse to accept late delivery or treat late delivery as a breach of contract by us.

We will not deliver to a post office box (PO Box) address. We also reserve the right not to dispatch to a communal post office address. The address supplied by you must have a valid postcode.

If no-one is at the address when delivery is attempted the goods may be retained by the driver, in which case the driver will leave notification of attempted delivery.  If they have to return to deliver the goods on a separate occasion a further delivery charge may become payable.

All goods will be delivered by Royal Mail.